Delivery Information


DESPATCH TIMES

We aim to despatch your order within 3 working days*** (usually within 24 hours) from the day of payment received, subject to availability. If your order can not be fulfilled for any reason you will be informed by email or telephone and offered an alternative of either accepting late delivery, an exchange or full refund.

POSTAGE COST & DELIVERY TIMES

The postage and packaging charge is based upon the package's weight with a small contribution to the cost of packaging. Postage charges are subject to change at any time. Please ensure you understand the postage charges and that you select the correct postal charge from the choices available before finalising your order. You have the option to calculate your individual shipping cost on your shopping card before submitting your order.

Important

Delivery Address:

  • Please be aware: if you choose to pay via Paypal we are obliged to send your order to the delivery address you have registered with Paypal so please make sure this is up to date.
  • We are unable to accept a P.O. Box number as a delivery address.
  • If you choose to leave a comment for the postman for your parcel to be placed somewhere in case you are not at home, please be aware that this is at your own risk. We cannot take liability for lost deliveries in such cases.

Waiting For Your Order:

  • If your small order has not arrived in the expected time, you might have missed the postman. You should look out for a 'failed delivery notice' from Royal Mail but as these notices are sometimes not handed out please check your local post depot first or use this link http://www.royalmail.com/personal/receiving-mail/redelivery before contacting us.
  • If you do not re-arrange or pick up your parcel within the Post Office's specified time frame, the parcel will be returned to us and you will need to pay the postage cost incurred in resending it to you.

Damaged Orders During Transit:

  • If your order looks damaged after arrival please notify us immediately via email at anukis@beautysugaring.co.uk including your order number and ideally with a photo of the damaged item attached.
  • When receiving your parcel via courier please do not sign before you have checked that the parcel content is undamaged. If the content is damaged do not accept the parcel but instead ask for a 'damaged freight report'. If possible make a photo of it and get immediately in contact with us via email at anukis@beautysugaring.co.uk including your order number and ideally with the attached photo.
  • For any items damaged during transit you will receive either a replacement or a full refund from us immediately.
 

Terms explained:

* Weight: total weight of parcel including packaging
** Delivery time: estimated working days from day of despatch (delivery times might be longer during busy times such as Christmas)
*** Working days: Monday – Friday including bank holidays

SMALL ORDERS UP TO 2 KG

Small orders are sent with proof of posting but without tracking. If you live in the UK and wish to use a tracked delivery service for your small order please contact us for a quote. If you live outside the EU and choose 'EU Standard' delivery please be aware that this is at your own risk and we won't take responsibility if your order gets lost during transit.

RegionOptionsWeight *Cost £CarrierDelivery
Time **
Signature
required
UK Standard
(not tracked)

Express
(not tracked)
0 - 2 Kg


0 - 1 Kg
1+ Kg – 2 Kg
3.30


3.80
5.90
Royal Mail 2nd Class


Royal Mail 1 st Class

3-5


1-2

No


No

EU Standard
(not tracked)

Tracked & Signed

0 - 1 Kg
1+ Kg – 2 Kg

0 - 1 Kg
1+ Kg – 2 Kg
8.80
13.90

12.90
17.00
Royal Mail International
Standard

Royal Mail International
Tracked & Signed
3-5


3-5

No


Yes

 

LARGE ORDERS OVER 2 KG

All orders over 2 Kg will be shipped via courier. This service is fully tracked and a signature is required at your address upon delivery.

UK Mainland:

CountryWeightCostCarrierDelivery Time **
UK Mainland Standard 2+ Kg – 24 Kg 7.50 Courier 3 - 7
       UK Mainland Express          2+ Kg - 24 Kg 12.50 Courier 2

Other areas belonging to the UK:

CountryWeightCostCarrierDelivery Time **
Scotland incl. Scottish
Highlands & Islands
2+ Kg – 24 Kg 23.00 Courier 2
Northern Ireland 2+ Kg – 24 Kg 16.00 Courier 2
Isle of Wight 2+ Kg – 24 Kg 21.50 Courier 2
Isle of Scilly 2+ Kg – 24 Kg 21.50 Courier 2
Isle of Man 2+ Kg – 24 Kg 37.50 Courier 2
Channel Islands 2+ Kg – 24 Kg 37.50 Courier 2

 

EU (excluding Canary Islands, Cyprus and Malta):

CountryWeightCostCarrierDelivery Time **
Austria 2+ Kg – 24 Kg 23.00 Courier 3
Belgium 2+ Kg – 24 Kg 20.50 Courier 2
Bulgaria 2+ Kg – 24 Kg 38.00 Courier 4-7
Croatia 2+ Kg – 24 Kg 33.00 Courier 4-6
Czech Republic 2+ Kg – 24 Kg 26.00 Courier 3-4
Denmark 2+ Kg – 24 Kg 23.00 Courier 3
Estonia 2+ Kg – 24 Kg 34.00 Courier 4-5
Finland 2+ Kg – 24 Kg 34.00 Courier 4-5
France 2+ Kg – 24 Kg 20.00 Courier 2-3
Germany 2+ Kg – 24 Kg 20.00 Courier 2-3
Greece 2+ Kg – 24 Kg 39.00 Courier 4-9
Hungary 2+ Kg – 24 Kg 34.00 Courier 4-5
Ireland (Republic of ) 2+ Kg – 24 Kg 19.00 Courier 2
Italy 2+ Kg – 24 Kg 25.00 Courier 3-4
Latvia 2+ Kg – 24 Kg 39.00 Courier 4-6
Lithuania 2+ Kg – 24 Kg 35.00 Courier 4-6
Luxembourg 2+ Kg – 24 Kg 20.50 Courier 2
Netherlands 2+ Kg – 24 Kg 20.50 Courier 2
Poland 2+ Kg – 24 Kg 34.00 Courier 4-5
Portugal 2+ Kg – 24 Kg 34.00 Courier 4-5
Romania 2+ Kg – 24 Kg 39.00 Courier 4-6
Slovakia 2+ Kg – 24 Kg 26.00 Courier 3-4
Slovenia 2+ Kg – 24 Kg 28.00 Courier 4-5
Spain (excluding
Canary Islands)
2+ Kg – 24 Kg 26.00 Courier 3-4
Sweden 2+ Kg – 24 Kg 34.00 Courier 4-5